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Generally, it will be shipped out within 3-5 working days. If it cannot be delivered, we will contact you.
Once you complete your order, a confirmation email will be sent to the email address associated with your account.
Please note: If you’re paying with PayPal, it will be sent to the email address associated with your PayPal account, which may be different.
Please check the shipping time below.
Once the order is placed, please modify it within 2 hours. If you want to cancel the order within the 2-hour cancellation period, please contact our customer service team: info@pinklotta.com.
Once the order is placed, our fast-response team will process it immediately. Please cancel within 2 hours and state the reason.
Sorry to hear this! Please contact our Customer Services team via any of the communication channels of the website. If you could please provide as much information regarding the order issue as possible, this will mean we can get this resolved ASAP for you 🙂
No worries, dear customer! This just means your order is being processed and has not been shipped yet. Once your order ships, it will be marked as ‘Fulfilled’ and you will receive an email confirmation with your tracking number.
Shipping rates vary based on weight and distance; estimated cost will be calculated at checkout. For a breakdown of Shipping rates and estimated transit times please visit our Shipping Policy.
On very rare occasions international shipping to some countries can take 3-5 weeks. Even longer for some slow-to-ship countries as listed above. We are not responsible for any delays caused by destination country’s customs clearance processes.
Customers are 100% responsible for all Duties, Taxes and/or VAT (Value Added Tax) imposed by their respective countries when shipping internationally. These taxes are NOT included in the International shipping fee unless specified at checkout.
Yes, you can return products to us, provided they are in new and unused condition.If it is not a quality issue of the product, you will need to arrange the return shipping fee.If you believe a product to be faulty or damaged, please get in touch with us!
Please send your returns to:
Room A290, Dongshun International, Longjiang Town, Shunde District, Foshan City.Guangdong, China.
Authorized refunds will be issued as credit notes. Used items (unless faulty) will not be refunded, and shipping charges are non-refundable.
Items can only be returned within 20 days of receiving them. Returns outside of this period will not be accepted.
UV Gel Polish is a nail polish that uses ultraviolet (UV) light to cure. It is longer-lasting, shinier and less likely to peel, making it more durable than traditional nail polish.
All of our products are cruelty-free! HEMA FREE, TOP FREE, and HPMA Free.
Nail polish is sensitive to heat and light, so gel nail polish may clump and solidify in the bottle if exposed to less than ideal temperatures. Make sure to store your nail polish in a dry and cool place. After use, tighten as soon as possible.
Gel Polish is a nail polish that is cured by ultraviolet (UV) light. Because its structure after curing is stronger and more wear-resistant, it can usually maintain a long-lasting gloss and perfect condition for about 3 weeks.
It is recommended to use a special nail polish remover (containing acetone) with the wrapping method. After soaking for about 10-15 minutes, gently push the Gel polish away. Avoid strong prying to prevent damage to the nails.